Thank you for choosing Passion – Gift for your purchases. Here are the details of our shipping policy:
Processing and Shipping Time:
We look forward to dispatching your order as soon as possible. Please note that we do not process orders or ship on weekends. Our processing time includes order verification, quality checks, and packaging.
Shipping Method:
We use USPS (United States Postal Service) for all our shipments. Unless otherwise specified, orders are shipped via USPS FIRST CLASS.
Your order will be shipped to the address provided during checkout. The specific shipping method utilized depends on the delivery address and the regulations of the chosen shipping service. We offer two shipping options for your convenience:
– Standard Shipping
– Fast Ship
Shipping Time:
Once the production process is complete, we promptly ship your order.
– Order cutoff time: 5:00 PM (GMT-05:00) Eastern Standard Time (New York).
– Processing time: 1 – 3 business days (Monday to Friday).
– Estimated shipping time (Monday to Friday):
- Standard shipping: Delivery within 7-10 business days.
- Express shipping: Delivery within 3-5 business days.
Please note that shipping times may vary based on the destination.
While we maintain a delivery success rate of over 97%, occasional delays may occur due to severe weather conditions, foreign customs procedures, or inaccurate address information. If you encounter such situations, please do not hesitate to contact us for assistance.
Shipping Fee:
Customers are responsible for covering the shipping fee for their orders. The shipping cost will be displayed on the checkout page when you proceed with your order.
- Standard shipping cost: $4.99
- Express shipping cost: $10.99
All prices and figures are in US dollars.
Shipping Location:
All orders are shipped from our location in Massachusetts, ensuring that your items reach you as efficiently as possible.
Tracking and Claims:
Once your order is shipped, you will receive a tracking number. Please note that any claims or disputes related to delivery should be managed directly between the buyer and the shipping company once the package has been scanned for shipment.
Shipping Delays and Unforeseen Circumstances:
In cases where your package experiences delays, is lost, or damaged due to circumstances beyond our control, such as severe weather conditions or other unpredictable events, we regret to inform you that we cannot be held responsible for these situations. We are committed to packaging your items securely and dispatching them promptly. However, we cannot guarantee timely delivery or the condition of the package upon arrival.
Claims for Delayed, Damaged, or Lost Mail:
If your package is not delivered on time or arrives damaged, we advise you to file all claims directly with the shipping company. Please understand that first class mail does not carry insurance, so claims for late, damaged, or lost mail cannot be processed for packages sent via this method.
We appreciate your understanding and patience regarding the potential challenges that can arise during shipping. Your satisfaction is important to us, and we will do our best to assist you throughout the process.
Thank you for choosing Passion – Gift. If you have any questions or concerns about your order or our shipping policy, please feel free to contact us.